Saturday I decided to stop at Wilson Farms to get 5 pumpkins to put in my window. The place was bustling with people shopping and going on the haunted hay ride. I quickly found 5 small pumpkins (a bit smaller than these in the photo) and paid for them. The sales lady put the pumpkins in a box. When I picked the box up the bottom collapsed and all 5 pumpkins fell to the ground. The sales lady felt terrible and was very apologetic and I told her the pumpkins were fine (they were only going in my window and would not end up as pumpkin pie). She said, "Please go pick out 5 new pumpkins, and it doesn't matter what size they are."
That my friends is Customer Service.
11 comments:
I LOVE that farm. We make sure to go every halloween. Have you seen the animal barn?
nice.
Wilson Farms is my happy place.
I love Wilson Farms. Just another reason to add to the list!
That really is customer service. My sister and I were talking a lot about that this past weekend. I had never really had any inclination to go to Wilson's but hearing about your good experience, now I want to go!
Just took a few minutes to catch up...you make me smile!
Ellen-I love love love your photo cards. They are beautiful. I have been perusing your site for a while now. You have a true talent! Thank you for sharing it with me.
Love the beautiful orange in this shot.
Also, what great customer service! :)
Wow. I didn't think customer service like that existed anymore.
customer service can make or break my day!!
There IS still good in this world. :)
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