I promise I don't eat out every night...

…BUT tonight a friend and I went to Bertucci's.  They brought us rolls and drinks and we ordered a small silano pizza and small salads.  We ate our salads and waited and waited AND waited for the pizza.  Forty minutes later someone (a manager?) came to tell us that our pizza FELL ON THE FLOOR when they took it out of the oven so they made us a new one that would be out in a few minutes.  She offered us free dessert (which neither of us wanted).  Why didn't they just give us a FREE pizza?!?